On The Feeder’s store ships to any U.S. state. We do not ship outside of the U.S. at this time.
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated at 3-4 business days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities throughout the U.S.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or your neighbors, contact us at [email protected] with your order number.
If you find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations throughout the U.S., so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a damaged/Defective product, what should I do?
We’re so sorry if the product you ordered was defective or damaged. To help us resolve this for you quickly, please email us at [email protected] within a week of receiving it with photos of the product, the reason (defective or damaged), your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected] within 30 days of receiving the order.
Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of
these apply, please get in touch with us at [email protected] with photos of the wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at [email protected] within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund.
